How Can We Help?
Find answers, guides, and support resources
Student Support
Get help with orders, accounts, and shopping on Campex
Vendor Support
Resources for vendors to succeed on the platform
Account & Security
Keep your account safe and secure
Payments & Billing
Information about payments, billing, and refunds
Popular Guides
Start here with our most helpful articles
Getting Started as a Student
Learn how to create an account, browse products, and make your first purchase
5 min read
How to Become a Vendor
Step-by-step guide to setting up your vendor account and launching your shop
8 min read
Managing Your Orders
Everything you need to know about tracking, managing, and receiving orders
4 min read
Payment & Withdrawal Guide
Understand how payments work and how to withdraw your earnings
6 min read
Troubleshooting Common Issues
Solutions to the most common problems users encounter on Campex
7 min read
Community Guidelines
Our policies and guidelines to keep Campex safe and respectful for all users
10 min read
Frequently Asked Questions
Quick answers to common questions
How do I reset my password?▼
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox.
What payment methods does Campex accept?▼
We accept credit cards, debit cards, bank transfers, and mobile money payments through our secure payment processor.
How long does it take to receive my order?▼
Most orders are delivered within 24-48 hours depending on your location and the vendor's processing time.
Can I cancel my order?▼
Orders can be cancelled within 2 hours of placement if the vendor hasn't started processing it. Contact support for assistance.
What is your refund policy?▼
We offer full refunds for orders that are not delivered, damaged, or significantly different from the listing. Refunds are processed within 5-7 business days.
How do I report a problem with a vendor?▼
Use the 'Report' feature on the vendor's page or contact our support team with details about the issue.
Is my personal information safe?▼
Yes, we use enterprise-grade encryption and security measures to protect all your personal and payment information.
How do I contact support?▼
You can reach our support team via email at support@campex.com, live chat in the app, or visit our Contact Us page.
Didn't find what you were looking for?
Our support team is here to help. Get in touch with us and we'll respond as soon as possible.